Privacy Policy

Last Updated: 26 June 2026  |  Effective: 26 June 2026

FunZona Entertainment Pvt. Ltd. ("FunZona", "we", "our" or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website funzona.com, visit our premises, or use our services. Please read this policy carefully.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address when you contact us, submit an enquiry, or make a birthday party booking.
• Usage Data: IP address, browser type and version, pages visited, time spent on pages, and referring URLs collected automatically through cookies and analytics tools.
• Communications: Records of correspondence when you contact us by phone, email, or through our contact form.
• Photography & Video: Images and videos taken at our premises during events (with your consent).
• Children's Information: With parental consent only, we may collect the first name and age of children for activity participation records.

2. How We Use Your Information

We use the personal information we collect to:

• Respond to your enquiries and provide requested information
• Process birthday party bookings and coordinate event details
• Send service-related communications and operational updates
• Improve our website, services, and customer experience
• Comply with applicable legal and regulatory obligations
• Maintain safety records as required for our premises operations
• Analyse website usage to optimise our online presence

We will never sell your personal data to third parties, nor use it for automated decision-making that produces legal or similarly significant effects.

3. Legal Basis for Processing

We process your personal information based on the following legal grounds under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (India):

• Consent: Where you have freely given consent (e.g., newsletter sign-up, event photography)
• Contract: Where processing is necessary to provide our services to you
• Legitimate Interests: For improving our services and ensuring security, where these interests are not overridden by your rights
• Legal Obligation: Where we are required to process data to comply with a legal requirement

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies. Please refer to our Cookie Policy for full details. You may control cookie preferences through your browser settings or our cookie consent banner.

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Trusted third-party vendors who assist us in operating our website and business (e.g., email providers, analytics services), subject to appropriate data processing agreements.
• Legal Requirements: Government or regulatory authorities when required by law, court order, or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate notice to you.

We do not share personal information with third parties for their own marketing purposes.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. Contact form enquiries are retained for 12 months. Party booking records are retained for 7 years for accounting and legal purposes.

7. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL encryption, access controls, and regular security assessments. However, no transmission of data over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

FunZona does not knowingly collect personal information directly from children under 13 years of age without verifiable parental consent. Our website is not directed at children. If you believe your child has provided personal information without your consent, please contact us immediately at supp@funzona.com and we will delete such information promptly.

9. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Data Protection Board of India

To exercise any of these rights, please contact us at supp@funzona.com or by post to our registered address.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such websites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by posting the updated policy on our website with a revised effective date. Your continued use of our website or services following such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: supp@funzona.com
• Phone: +91 22 4890 7300
• Post: FunZona Entertainment Pvt. Ltd., 2nd Floor, Infinity Mall, New Link Road, Andheri West, Mumbai, Maharashtra 400053, India